✨ Shipping Policy ✨

Shipping Coverage

Domestic Shipping (India)

We ship to all locations across India, including:

• All cities and towns
• Rural areas (with courier partners covering those regions)
• Special PIN codes (may have additional charges)

International Shipping

We offer international shipping to select countries. International orders may incur additional customs duties and taxes as per the destination country's regulations.

Shipping Methods & Timelines

Standard Shipping

• Delivery Time: 5-7 working days
• Coverage: All Indian cities
• Tracking: Real-time tracking available
• Best For: Non-urgent orders

Express Shipping

• Delivery Time: 2-3 working days
• Coverage: Major cities only
• Tracking: Real-time tracking available
• Best For: Urgent orders
• Additional Cost: ₹100-300 extra (varies by location)

Same-Day / Next-Day Delivery

• Delivery Time: Same-day or next-day
• Coverage: Ranchi and nearby areas only
• Booking: Must order before 12 PM IST
• Additional Cost: ₹150-300 extra

Shipping Charges

Domestic Shipping Costs

International Shipping

International shipping costs are calculated based on:

• Weight and dimensions of the package
• Destination country
• Selected shipping method

Shipping charges will be displayed at checkout before finalizing your order.

Order Processing

Processing Time

• Standard Orders: 1-2 business days
• Custom Orders (Spellwork, etc.): 3-7 business days
• Weekend/Holiday Orders: Processing continues but dispatch may be delayed

Processing Steps

• Order received and payment confirmed
• Items picked and quality checked
• Package prepared and carefully wrapped
• Handed to courier partner with tracking number
• Tracking number sent to customer via email/WhatsApp

Tracking Your Order

Tracking Information

Once your order is dispatched, you will receive:

• Tracking number via email and WhatsApp
• Courier partner details
• Link to track in real-time
• Estimated delivery date

Tracking During Weekends

Courier partners may not update tracking during weekends. The actual delivery may occur as per schedule, but tracking may not reflect real-time updates on weekends and public holidays.

Packaging & Handling

Our Commitment

• All items are carefully wrapped with protective materials
• Fragile items (crystals, etc.) are extra protected
• Eco-friendly packaging materials used whenever possible
• Packages are labeled with "Handle with Care" stickers if needed

Special Handling

For delicate products like crystals or tarot cards, we use:

• Bubble wrap or soft padding
• Sturdy boxes to prevent damage
• Desiccant packets in sealed packages to prevent moisture

Damaged or Lost Shipments

Reporting Issues

If your package arrives damaged or is lost:

• Report within 48 hours of delivery
• Provide photos of damaged packaging and contents
• Include your order number and tracking details
• Contact us via magicalalley1111@gmail.com or WhatsApp

Resolution

• We will file a claim with the courier partner
• If claim is approved: Full refund or replacement
• If claim is denied: We may offer a replacement at cost or partial refund
• Resolution within 7-14 days

Delivery Exceptions

Delayed Deliveries

Delivery delays may occur due to:

• Weather conditions
• Natural disasters
• Courier partner issues
• Remote location accessibility
• Public holidays or strikes

We are not liable for delays beyond our control. However, we will communicate proactively with you about any delays.

Refused Deliveries

If you refuse a delivery:

• Return shipping charges apply
• Refund will be processed minus return shipping charges
• Package must be in original condition

Address & Delivery Instructions

Providing Correct Address

It is the customer's responsibility to provide:

• Correct full address
• Valid phone number
• Alternate contact number
• Specific delivery instructions if needed

Delivery Instructions

You can add special delivery instructions such as:

• "Leave at neighbor's house"
• "Deliver only on weekdays"
• "Call before delivery"
• "Leave in safe place"

These instructions will be relayed to the courier partner, but cannot be guaranteed.

Return & Exchange Shipping

Return Shipping Charges

• Defective Items: We pay return shipping
• Wrong Item Sent: We pay return shipping
• Customer Change of Mind: Customer pays return shipping
• Damaged Due to Customer: Customer pays return shipping

Exchange Process

For exchanges, return the item first. Once received and inspected, we will dispatch the new item with free shipping.

Customs & International Duty

International Orders

For international shipments:

• Customer is responsible for customs duties and taxes
• We will declare the actual value on the package
• Import taxes/duties are based on destination country rules
• We cannot be held liable for customs-related delays or charges

Bulk Orders & Corporate Gifting

Special Shipping Arrangements

For bulk orders (10+ items) or corporate gifting:

• Custom shipping arrangements available
• Special discounts may apply
• Extended delivery timeframes can be negotiated
• Multiple delivery locations supported

Inquiry

Please contact us at magicalalley1111@gmail.com or +91 836 865 9683 for bulk order shipping details.

Contact & Support

For shipping-related questions or concerns:

Email: magicalalley1111@gmail.com
WhatsApp: +91 836 865 9683
Instagram: @_magicalalley1111_
Business Hours: Monday - Sunday, 10:00 AM - 8:00 PM IST